Full Customer Service Experience

Customer Service

We provide a full customer service experience to our current and prospective clients. Our team is available throughout the entire purchase cycle and is always accessible to answer your organization’s questions, comments, and concerns.

Sourcing Product

Our sales team and customer service team work together to source products not included in our catalog or on our website. Our vast network of suppliers and manufacturers usually ensures we can find the right solution for you. Visit our Discover Your Solution form or contact us to submit an official request.

Preparing Your Quote

We utilize a real-time, best-price quoting system to provide our customers the greatest value for their business. After a product quote is submitted via our website or sales representative, our customer service team quickly prepares an official quote with pricing. We use this quote to confirm any special requests or customizations and are also able to make additional product recommendations or substitutions to provide you the greatest value. An order is not placed until our customer confirms. Start the quoting process by browsing our products or contact us to build a quote with a customer service associate over the phone .

Submitting an Order

An order is submitted once a customer has issued official confirmation. Any changes to an order after confirmation should be relayed to our customer service team right away. We can often intercept production, reroute shipping, or add additional units, however, it is important we receive word as soon as possible. To speak with a customer service agent please call 800-264-8785 or contact us.


We work with a variety of shipping providers and our team is very knowledgeable with the requirements and protocol of international shipping standards. Please share all shipping requirements at the time of quote confirmation. For more information visit our shipping page.

Building a Quote is Easy with MIDCO Global

To get started, browse our product catalog and add items to your quote. When you're ready, submit your quote and one of our solutions experts will get back to you shortly!

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